Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
- Standard: 3-5 business days (free on orders over $300)
- Express: 2 business days ($15)
- International: 5-10 business days (calculated at checkout)
Track your order here.
Do you ship worldwide?
Yes! View country-specific rates in our Shipping Policy.
Returns & Exchanges
What’s your return policy?
- 14-day return window for unworn items
- Start returns here
- $9.50 return fee applies (waived for defects)
Can I exchange an item?
We recommend:
- Returning the original item
- Placing a new order
See our Size Guide for help.
Product Care
How should I care for my items?
Each product includes care instructions. For delicate fabrics, visit our Care Guide.
Payments
What payment methods do you accept?
- All major credit cards
- PayPal
- Apple Pay
- Klarna (U.S. only)
Is my payment secure?
We use 256-bit SSL encryption for all transactions.
Account Help
How do I reset my password?
Use “Forgot Password” on our Login Page.
Can I modify my order?
Contact us immediately via Support if your order hasn’t shipped.
Product Authenticity
Are your products authentic?
We are an authorized retailer. All items include:
- Original tags
- Authenticity cards
- Quality packaging
Need More Help?
Visit our Help Center for additional support.